Expertise, Passion & Dedicated Service

Turtle Bay Resort
Kahuku, HI

Built for the future

Trailblazing is in our blood

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Dedicated Service, Exceptional Results

Pyramid Global Hospitality's leadership provides both practical expertise and strategic insights to achieve exceptional operational results and profitability in hospitality and hotel management.

Our years of experience in hospitality development and management are complemented by innovative solutions, client-centered approaches, and a commitment to making a positive impact. We prioritize specialization, using our entrepreneurial spirit and empowering our remarkable teams to create truly transformative experiences for both travelers and hotel owners.

Executive Team

Warren Fields, President and Chief Executive Officer of Pyramid Global Hospitality, has overseen the growth of the company from three hotels at its founding in 1999 to 230+properties across the globe today.

Prior to his position as CEO, Warren served as Chief Investment Officer taking a hands-on role in all aspects of the company’s acquisitions, business development and strategic growth.

Warren Fields
Chief Executive Officer

As Chief Investment Officer of Pyramid Global Hospitality, Chis Devine oversees all aspects of the company’s business development operations, including acquisitions, management & asset management contracts, ground-up development, investments,and more.

Chris Devine
Chief Investment Officer

As Chief Financial Officer, Isaac Hicks has been pivotal to the success of PyramidGlobal Hospitality since joining the team in 2019. Isaac was responsible for launching the NEO platform, automating our reporting and rolling the new centralized accounting platform.His hospitality roots go back over 25 years to property level roles, in both hourly and managerial capacities. Isaac is also a proud veteran of the United States Marine Corp, so don’t sneak up on him.

Isaac Hicks
Chief Financial Officer

As Chief Operating Officer, Eric Habermann is responsible for driving excellence across operating areas of Pyramid Global Hospitality, ensuring outstanding experiences for guests and employees and compelling returns for owners and stakeholders.

Eric Habermann
Chief Operating Officer

Caroline Warren has been a highly-valued team member at Pyramid Global Hospitality for over 17 years. As Chief People Officer, Caroline utilizes her natural people skills and talent for leadership to oversee the management of human affairs and resources for the company’s 1,000+ employees.

Caroline Warren
Chief People Officer

Frank Croston, CEO Hamilton Partners, directly oversees Pyramid Global Hospitality’s Hamilton Pyramid Europe division of world-class asset management and development services across Europe, The Middle East and Africa.

As one of the founding partners at Hamilton Hotel Partners, Frank is responsible for growing the group into what has become known as Europe’s leading hotel advisor.

Frank Croston
CEO Hamilton Partners

Jay Pesci brings to his role as Executive Vice President of Project Management at Pyramid Global Hospitality over 30 years of real estate and development experience.

Jay has an extensive track record overseeing the execution and completion of manynotable projects.

Jay Pesci
EVP, Project Management

As Chief Commercial Officer, Brian Berry oversees the commercial strategy, sales, revenue, and distribution for Pyramid Global Hospitality’s branded, franchised, and independent assets.

With an extensive background in hospitality commercial strategy, Brian is a respected team leader with a wealth of industry insight and a focus on exceeding performance expectations.

Brian Berry
Chief Commercial Officer

Eric Gavin serves as Chief Operating Officer of Benchmark, Pyramid Luxury & Lifestyle, overseeing all operations for Pyramid Global’s luxury and lifestyle division.

Falling under Eric’s purview is a diverse portfolio of 60+ independent, luxury, and lifestyle resorts and hotels totaling over 11,000 guest rooms and over $1B in annual operating revenues.

Eric Gavin
Chief Operating Officer Benchmark

Owner Impact

Delivering Success Through Personalized Strategies

We recognize that each owner has unique goals. We strive to offer custom solutions that align with your vision and ensure your success. Our dedicated team of specialists manages all key business aspects –investment, asset management, and operations – with experience across full-service, select-service, luxury, and resort property types.

Our seasoned professionals possess diverse expertise to help achieve your goals, whether they align with

  • Long-term asset growth and multi-generational legacy building
  • Rapid, short-term profitability and optimized return on investment
  • Prioritizing exceptional customer service and guest satisfaction
  • Balancing a focus on the bottom line with community and environmental responsibility

We take pride in our ability to adapt and deliver success in a way that truly reflects your objectives.

Hawks Cay Resort
Duck Key, FL

Employee Impact

Championing a People-First Culture

At Pyramid Global Hospitality, our diverse and talented team shares a common passion and mutual respect. We believe in putting people first and celebrating the unique perspectives and backgrounds that make up our global community of professionals.

We're deeply committed to fostering personal and professional growth for each team member. Through our leadership development programs and continuing education platforms, we create opportunities for inclusive growth and advancement. We make a conscious effort to integrate equity and inclusion into all aspects of our work – from hiring and promoting, to selecting vendors, designing spaces, and communication.

To ensure we achieve our equity, inclusion, and diversity goals, our executive team collaborates with external consultants who provide ongoing analysis, support, and guidance. Our primary objective is to establish a successful business model that embraces these values in every aspect of our operations.

Environmental Impact

Environmental Impact: Preserving Our Planet for Future Generations

Energy Conservation: Efficient and Sustainable Solutions

At Pyramid Global Hospitality, we prioritize energy conservation across our properties, ensuring our guests enjoy their stay without compromising sustainability. Whether employing energy-efficient central operations or pursuing brand sustainability standards, we seek to reduce energy consumption while maintaining or enhancing the guest experience.

Water Conservation: Mindful Resource Management

Our properties are committed to water conservation and implementing efficiencies in guest rooms, laundries, kitchens, pools, and spas. We continuously seek ways to reduce water consumption and minimize the use of chemicals needed to treat water systems and clean facilities. Our efforts include "Green Choice" linen and towel reuse programs, as well as the installation of low-flow faucets, showerheads, and other fixtures.


Waste Diversion: Reducing Our Environmental Footprint

Pyramid Global Hospitality properties actively participate in waste diversion initiatives. Our commitment to reducing landfill waste includes food waste composting, eliminating single-use disposables, and offering "Green Meetings" options. By adopting these practices, we strive to make a positive impact on the environment for generations to come.

Bath Amenities: Natural and Sustainable Choices

Many Pyramid properties have adopted eco-conscious practices by offering guests all-natural, essential oil-based bath amenities, free of preservatives and artificial ingredients. These products come in recyclable containers, reducing our environmental impact. Additionally, we promote the use of high-end bulk dispensers to minimize product and landfill waste.

Cleaning Products: Gentle on Guests and the Environment

At Pyramid properties, we prioritize the use of hypoallergenic, phosphate-free, and natural cleaning products. These environmentally friendly alternatives are not only effective but also gentler on guests, employees, and the environment, ensuring a safe and pleasant experience for all.

Sustainable Cuisine: Farm-to-Table Dining

Embracing sustainable dining, several Pyramid restaurants feature locally-sourced ingredients, including fresh, seasonal, and organic produce, hormone-free meats and dairy, and other natural products. This approach provides our guests with healthier, environmentally responsible cuisine options while supporting local communities.


Pyramid Hotel Group is committed to providing a truly remarkable guest experience at every level.  Combined, its exclusive portfolio of properties has been honored with some of the industry's most prestigious awards, garnering the respect and recognition from past guests, the media and its hospitality peers.

30 Rowes Wharf, Suite 530
Boston, MA 02110
(617) 412-2800

30 Rowes Wharf, Suite 530
Boston, MA 02110
(617) 412-2800