Leaders in Independent Hospitality
Dedicated resources, enterprise analytics, and best-in-class systems to elevate your brand-of-one.
Costa d'Este Beach Resort
Vero Beach, FL
What sets us apart...
Travel should feel transformative. Our teams craft guest journeys with a strong sense of place--unlocking local stories and hidden gems--while our operators drive margin discipline and service consistency. The result: memorable stays and measurable results.
- Benchmark Resorts & Hotels: A consumer-facing collection to amplify each property's distinct story.
- Brand-of-one: Strategies tailored to each unique property and destination.
- Commercial Engine: Unified sales, revenue, e-commerce, and marketing calibrated for independent hotels.
- Operational Expertise: Flexible hotel, food and beverage, and financial management.
Chatham Bars Inn
Cape Cod, MA
Our Resources. Your Brand-of-One.
From sales, marketing, and revenue management to operations, finance, and human resources, our foundation is a team of experienced, discipline experts---dedicated to supporting our independent resorts and hotels.
- All properties are supported by above-property regional teams.
- A powerful Revenue Management team to optimize channel mix and segmentation.
- From digital performance to 4-walls marketing, our Field Marketing team elevates and merchandises your brand's story.
- Regional sales leaders and a global sales organization to generate leads and maximize conversion.
- Dedicated call-center via our Global Reservations Support Center with industry-leading conversion.
- Your culture is your brand, instilled through consistent training and development via our talented Human Resources team.
- Experienced Operations and Finance experts guiding on-property leaders to optimize profitability while increasing guest and employee satisfaction.
Commercial Expertise
Comprehensive tools and resources to support top line revenue goals.
- Enterprise CRM solution with an industry-leading customer database.
- Strategic partnerships and pricing with best-in-class agencies, platforms, and intermediaries.
- Cooperative marketing, advertising and public relations efforts led by Benchmark Resorts & Hotels.
- Turn-key website development.
- Channel and rate management tools to optimize distribution and conversion.
- Preferred commission rates with leading online travel agencies (OTAs)
- Benchmark Resorts & Hotels' "BE" chain-code to power GDS performance and management.
Cambridge Beaches Resort & Spa
Bermuda
Hammock Beach Golf Resort & Spa
Palm Coast, FL
Enterprise Systems & Analytics
Gain access to Pyramid Global Hospitality's industry-leading systems and analytics tools.
- NEO - Proprietary business analytics system.
- Hotel Effectiveness - Labor and operations productivity tool.
- Spacetime Analytics - Marketing analytics built for hospitality.
- CoStar - STR and market intelligence.
- Craftable - Procurement tools for purchasing efficiency.
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